If you run a business and have been using WhatsApp to communicate with your customers or are looking to start doing so, these questions are sure to have crossed your mind at one point or another. Given all the amazing benefits that WhatsApp Business has to offer, being able to use it across multiple devices is one of the most in-demand features users look for. Not only does it help to facilitate interaction and communication, which speeds up problem resolutions, but it can also provide your buyers with a dedicated customer support experience. Getting access requires going through a WhatsApp Business solution Provider (BSP) like WATI, which brings us to our next point.
As a BSP, WATI can get you access to the WhatsApp Business API, which opens up a realm of new and exciting customer support and communication possibilities. And as our name suggests, we can help you get set up such that multiple customer support team members can sign in to and use the same WhatsApp Business account using various devices all at once.
For more information, check out our post on how you can use WATI to access your WhatsApp Business account on multiple devices. The downside to this is that it will be pretty cumbersome to manage and exceptional organizational skills will undoubtedly be required.
That’s because the chats with your customers will be spread across multiple devices and may prove to be more tedious than efficient to know where each contact and conversation is. If you’re not ready to upgrade to the WhatsApp Business API and think that this is a possibility that could work for you, by all means, give it a go. But if you’d like to give the WhatsApp Business API a try, you may sign up for a free trial with WATI or simply contact us at [email protected] and we’ll get you sorted right away.
WATI is owned by the digital assistant startup, Clare.AI, which creates synergies from the newest technologies in machine learning and artificial intelligence. Fortune 500 companies such as AXA, Fidelity, Bupa, Cigna, and Birdie, have all placed their trust in Clare.AI’s solutions.
Many companies are now using WhatsApp business to communicate with their coworkers and clients alike. You can take full advantage of this business application by also using a virtual phone number.
Your business will now be able to send relevant, personalized and quick messages about your services to your clients. This means you are required to register a new phone number if you wish to use the service while keeping your old WhatsApp account active.
Typically, your average phone line is linked to a SIM card. Thanks to WebRTC technology, you can make and receive your calls on any smartphone, tablet, desktop computer or laptop.
Here is a list of advantages offered by linking WhatsApp Business to a virtual international phone number provided by Fonvirtual:. This includes statistics, Voicemail, Voice Recordings, Caller ID, and so much more. With WhatsApp Business, package transportation companies can inform the client of any delays throughout the shipment process. This benefits both parties since the customer will be able to know exactly what time they receive the package, and the transportation company will be able to give better estimates for future deliveries.
Having WhatsApp Business would allow customers to receive a new daily menu on their phone, and allow them to know when their order is ready to be picked up. Even better, customers can upload their food as their status on WhatsApp, giving a free promotion of your product. Once you have inserted your company name, you can start building your profile (Photo, location, webpage link …). You will also have a second virtual phone number, which is also being used by companies such as Meliá hotels and Uber.
A big challenge for a lot of teams is figuring out how to use WhatsApp Business with multiple numbers efficiently. The entire team gets access to one platform and all the messages from all numbers are collected in one view. With Trengo, you can manage multiple WhatsApp Business numbers in one customer service platform.
You and your colleagues will work together in one view where all the messages from multiple WhatsApp Business numbers come together. It’s easy to either pick up, assign, or even collaborate on messages — whether your team works remotely or in the office.
The advantages of managing WhatsApp Business with multiple numbers in one platform. Here’s why Trengo makes managing WhatsApp Business with multiple numbers easy:.
You have to send the customer a phone number of an email address in that case. By managing your WhatsApp Business conversations in Trengo, you get the ability to use chatbots.
Aside from only WhatsApp, you can also manage all your other communication channels in Trengo’s customer service platform.
If you’ve started using WhatsApp Business or are planning to use it, you might wonder whether multiple users can manage it. The good news is that if you only need to give access to two people, you can still do it via the regular version. But if someone wants information on specific orders or deliveries, you can assign a team member to access it through a desktop. With it, you’ll be able to assign messages to your team members, hold discussions and engage simultaneously with more customers. Schedule your message based on Always (if you’re on vacation, for example), Custom (for a specific time of the day), or Outside of your business hours Choose the recipients from Everyone, Everyone not in the address book, Everyone except, and Only send to. For regular WhatsApp Business, you can assign the desktop version to someone and the mobile app to someone else.
If you get it via a second-line app, you’ll get several benefits, including the ability to separate your work and personal life, reduced monthly charges and auto-reply to missed calls. WhatsApp Business API is the most effective way to give that access and automate several of your key customer interactions.
WhatsApp even discourages users to swap between devices too often, without actually citing a reason on their official blog. However, there are several workarounds, on the Play Store as well as by custom ROMS, to use multiple WhatsApp numbers on a single device.
Custom UIs from, mostly from Chinese smartphone makers, like Asus, Oppo, Vivo, Xiaomi, Huawei, Honor and Samsung allow you to either duplicate apps or create an entirely new user account (like you would on a Mac or Windows system). Xiaomi also has “Second Space" which essentially creates a new user account, which mimics the experience of having two smartphones in a single device. Setting up your phone number with WhatsApp Business is more or less similar to the regular WhatsApp, but due to the nature of the app you have additional features like automated responses, sending out updates and adding labels to your contact lists.
Note: WhatsApp recently announced a pricing-related policy change, effective February 1, 2022. Zendesk installs and hosts the software on Amazon Web Service (AWS). You need to procure the phone number on your own (Zendesk does not provide this service) before you attempt to add WhatsApp to Support.
Some screenshots on this page may show the Legacy Console and therefore may no longer be accurate. For a step-by-step walkthrough of the process, visit our guide to Connecting your Twilio Number to your WhatsApp Business Profile.
One your request has been submitted and approved, you will be able to select your Twilio numbers and apply for them to be enabled in WhatsApp. To learn more, consult our Guide to Sending WhatsApp Notifications Using Message Templates. Responding to Incoming Messages with TwiML WhatsApp incoming messages are fully supported by TwiML, allowing you to seamlessly use your existing SMS app with WhatsApp. Twilio sends a request to this URL each time your message status changes to one of the following: queued , failed , sent , delivered , read .
You can set the Status Callback URL in the Console, or when you send an individual outbound message, by including the StatusCallback parameter. Set the status callback for a Messaging Service (under the Integration settings for a specific Messaging Service) When you set the Status Callback URL, Twilio sends a POST request to that URL, including the MessageSid (the Message's Unique identifier) along with the other standard request parameters as well as MessageStatus and ErrorCode .
One of the biggest restrictions is that WhatsApp Business only allows up to four simultaneous logins from 4 different devices to one account at the same time, which is quite unfriendly to large companies with several customer agents. While this improvement is still a beta, fortunately, the WhatsApp Business API that emerged long before has been a solid solution.
If you are receiving too many messages that are impossible to reply solely on your own, or tired of sharing one device with multiple teammates, SleekFlow is here to bring you the ultimate solution. Together with the tailor-made functions for different types of users for both small and large businesses, almost everybody is fascinated with this revolutionary messaging platform.
This is exceptionally challenging for medium and large businesses, with thousands of inbound messages and countless users, how can they keep track of all communications with only one device? This is especially true for businesses that use WhatsApp links that make it even easier for customers to contact them, leading to a surge in conversations.
This new update would allow the chat history to be synced between various devices, along with end-to-end encrypting the conversations to keep them secure. It also shed light on the “no internet connection required” stipulation, suggesting users can use WhatsApp Desktop as usual even when the main phone is off. In August 2018, Facebook announced the launch of WhatsApp Business API, making it practical for brands to manage large volumes of messaging enquiries.
For example, the whole team will be able to view and respond to messages received through WhatsApp together as the app is no longer limited to a single phone and user. Moreover, if a potential customer message you for the first time, a lead card will be created and saved to the system. Once a lead already has an assigned responsible service agent, he or she will be the only one to be notified, thus, the rest of the team won’t get distracted.
If so, you should consider leveraging business process automation and other functionalities of custom CRM solutions by using tools such as SleekFlow. With the help of SleekFlow, we can handle all the conversations from different social media and hand over some inquiries between colleagues well.
By making the bots handle all the fuss, businesses can now focus on providing better and faster assistance at various touchpoints of the customer journey. View all your team members, along with their basic information and roles under the “User Management” tab by accessing the Settings button on the top right.
Choose the correct role, select the Expiration date and press the “Copy” button and paste the link for your team to register their accounts. Fret not, simply click the button below and our team at SleekFlow will help you to apply for an Official WhatsApp Business account for free!
So, move on to understand how to access WhatsApp business multiple devices with this tutorial. Thus, in other words, with this feature, if you wish to perform WhatsApp business on multiple devices, then that is also possible. A: Steps to Access WhatsApp of Primary account on a Phone from a PC:.
Take your Phone, launch WhatsApp application> then from the home page visits three dots visible from the high right end. By following above quite simple steps, you can access your WhatsApp from your System PC or Mac any time anywhere.
• You can download a report to the PC instead of the Phone to avoid excess space occupied by the file otherwise. Take another phone where you wish to get access to WhatsApp, here launch browser window and type link address as – web.whatsapp.com. On the opened page, go to three dots that appear on the top right side and choose ‘Desktop Site’ mode. From the primary Phone, the scanning screen will appear under the “WhatsApp Web” option. Also, it becomes quite comfortable to perform any particular task or dissemination of a specific piece of business-related information with quite a fast pace from two or more phones with that WhatsApp page. Note: In case you are accessing the WhatsApp page from a device does not belong to you and If you wish to logout WhatsApp from another phone, PC or Mac then you have to visit the three dots that appear next to new chat option on the top left side of the screen and choose logout option.
The article primarily focuses on how to make WhatsApp business multiple devices compatible. Also, by following the mentioned process, you can access your WhatsApp account from different devices, such as a PC, another phone, etc.