If you’re experiencing issues downloading or sending photos, videos, or voice messages, check the following:. If your date is incorrect, you won't be able to connect to the WhatsApp servers to download your media.
A common problem, among these, that may surface quite frequently is the inability to download media (images, videos, documents, audio files, etc.). And in this guide, we’ll walk you through the steps for the same to help you fix the “WhatsApp media not downloading” issue on your Android or iOS device.
Listed below are all the possible solutions you must follow when WhatsApp isn’t downloading photos, videos, or any other media on your phone. One way to do this is to try using other apps on your phone or opening a web browser to access some websites. Unfortunately, if these apps work fine, it means the problem isn’t with your internet connection, and so you must move on to the next fix.
But before you do that, you may also want to switch your internet connection to see if that resolves the media not downloading problem. Unfortunately, WhatsApp isn’t immune to this problem either, and it could be causing the app’s download functionality to falter. If you’re on iPhone, follow these steps to force close an iOS app:.
If WhatsApp isn’t downloading media on your Android or iPhone, it could also be because it doesn’t have access to your phone’s storage. When this happens, WhatsApp typically displays a message stating that it doesn’t have access to your storage (Android) or Photos (iPhone), and therefore you must grant permission to storage/enable access to Photos to allow it to download media.
Follow the steps below to grant WhatsApp storage permission on Android:. If you’re on iPhone, you can grant WhatsApp permission to Photos on iOS using the steps below:.
Insufficient storage space is one of the common causes of various download issues on smartphones. If you’re using an Android or iPhone with the base storage—and you have the auto-download option for media enabled on WhatsApp—this can most likely be the cause of your problem.
To confirm this, follow the steps below to check your Android’s available storage space:. An app’s cache comprises temporary files, so you can delete it without affecting its functionality to reinstate its default state (and free up storage space). Select WhatsApp from the app list and click on Storage & cache.
Having an incorrect date and time set on your phone can lead to some of the most common internet problems, and it could also be one of the reasons why WhatsApp isn’t able to download media on your smartphone. On iPhone, you can change date and time settings using the following steps:.
In this case, you can solve the problem by resetting your device’s network settings. On the other hand, if you use an iPhone, follow these steps to reset network settings:. Although resetting network settings fixes most common internet connectivity issues, there are times when it doesn’t help.
An effective solution in such a situation is to reset all app preferences on your Android device. Point your device’s camera to the QR code displayed on WhatsApp Web on your desktop.
However, before you delete the app, make sure to take a backup of WhatsApp to save all your important conversations/chat history and media files. Moving forward, you should now be able to download images, videos, audio files, or documents, as they arrive, just like you did earlier.
Typically, images and videos received on WhatsApp will download normally when you tap on them. Manually Download Photos and Videos (WhatsApp Web).
If you’re using WhatsApp Web (the desktop version of WhatsApp which was recently updated to not even require your smartphone nearby each time you sign in), then it has its own host of problems and fixes. Also read: How to Prevent WhatsApp from Saving Images to Gallery.
If WhatsApp Web is failing to download photos and videos (or is otherwise not working properly), then you should try clearing your browser cache and cookies to give it a clean slate. To do this in Chrome, click the three-dotted menu icon at the top right -> History -> Clear browsing data, then check the second and third boxes and click “Clear data.”. In Edge, click the menu icon at the top right corner -> Settings -> Privacy, search and services, then “Choose what to clear” next to “Clear browsing data now”.
On the next screen, check the “Cached images and files” and “Cookies and other site data” boxes then click “Clear now.”. WhatsApp Web doesn’t have a great reputation for stability, and while its major recent updates have brought some welcome improvements they have also made the browser version of WhatsApp a bit unreliable.
A great quick fix for many a WhatsApp Web problem is to log out then back in again. Likewise, with the WhatsApp images and videos not downloading issue, restart your Android phone or iPhone.
Sometimes just restarting the phone will fix the media not downloading issue on WhatsApp. It has happened several times where people are unable to send messages, download images, and similar.
Open one of the websites, and the tool will tell you whether WhatsApp servers are working properly or not. Having the correct date and time on your phone is important for WhatsApp to sync to its servers, otherwise you won’t be able to download images or videos, as mentioned on the official WhatsApp support page.
Many times, users are unable to download media files on WhatsApp due to an issue with their Internet connection. You can also try switching between Wi-Fi and mobile data to identify whether the Internet connection is causing the issue. For many WhatsApp users, the images and videos not downloading issue happens only with mobile data.
To fix that on iPhone, go to “Settings -> WhatsApp.” Enable the toggle next to “Mobile Data.”. On iPhone, open “Settings -> Mobile Data -> Network Selection.” Enable the toggle for Automatic. WhatsApp requires storage permission on both Android and iPhone to download media files.
Tap on the options under it and allow the type of media files that should download automatically when connected to mobile data or Wi-Fi, depending on your needs. Your phone should have sufficient storage to be able to download media files from WhatsApp.
If you are using a memory card on your Android phone, often that is responsible for causing media download issues in WhatsApp. If your Android phone offers a native setting for moving data to an SD card, you should try turning it off for WhatsApp.
If you want media files to download automatically to your iPhone, in the WhatsApp app, go to “Settings -> Chats.’ Enable the toggle for “Save to Camera Roll.”. The person could have cleared the chat, leaving you unable to download the files.
If you are using adblocker apps on your phone, try turning them off for a while to see if they are conflicting with WhatsApp media. Many times, updating WhatsApp also helps to fix the issue of images and videos not downloading.
After uninstalling, open any File manager app on your phone and go to “Internal Storage -> Android -> media.” Look for the “com.whatsapp” folder. If something goes wrong, you will find your old WhatsApp database and files in the renamed folder.
However, it can solve issues like images and videos not downloading on WhatsApp. Once that happens, check out Android apps to enhance the WhatsApp experience.
Please try again later.” Like we mentioned before this error message will appear when you’re trying to view someone else’s status on WhatsApp and can be quite persistent although it can also occur when someone sends you a photo or video. The first thing you should do when faced with this error is to check that you are connected to the internet. You may also experience this problem if the date and time on your device is not set correctly. This is because, when the date is incorrect you may not be able to connect with WhatsApp servers to get the message or download the media. Another way to fix this error on WhatsApp may be to simply update the app. Clearing the Cache and data on any app might make it function a little better.
Step 4: Now reboot the phone and open WhatsApp to see if the problem is gone. If your main issue is downloading media files in Whatsapp, it is possible that your Micro SD card is set to read-only. To check, try to save a photo or video to the SD card outside of WhatsApp.
If you can save files to your SD card, but you are still unable to download any files from WhatsApp to your device, you may need to delete WhatsApp data from your SD card. This will erase ALL WhatsApp chat history backups and downloaded files.
Step 3: Restart your phone and check if you can save your downloaded files now.
We know how painful it is when you can't smoothly download WhatsApp status video, especially after you spend several minutes or hours on this. You can solve this "can't download WhatsApp video" problem together with other users. So you're suggested to read on the following methods (provided by intelligent WhatsApp users) and test if they are of use to you.
Part 1 - How to Download WhatsApp Status Video on iPhone iPad. * Navigate to Settings -> Privacy -> Photos -> enable WhatsApp in the list of apps. Step 1: Uninstall your original WhatsApp on your iPhone or iPad if you've already installed it previously.
Step 3: Visit WhatsApp++ app page on your Safari browser on your iPhone or iPad.
By far the biggest data-hogging element of WhatsApp is the photos, videos, and gifs that can quickly clog up your phone’s storage. As well as filling your phone’s memory, photos that save to your camera roll can be a privacy nightmare: if you’re scrolling through pics with friends or family, nobody wants that to be punctuated with something inappropriate that arrived through WhatsApp. You can “free up space” by selecting the option on screen and deciding which categories of data to get rid of from the chat. WhatsApp’s latest storage tool, which is rolling out to everyone at the start of November, is designed to give people more granular control.