See the Bug Hunting Algorithm for tips on investigating new issues. We use Trello boards to keep track of bugs (sorry, these boards are TSF-only, here's how you join), features and user suggestions, so your first stop when encountering a bug report is Trello search.
If you have found the issue on Trello, leave a comment in the card with your user's #tq tag and device info (skip this step if the card already has too many comments of that kind or is in the “Hot and Trending” list). we can report any new occurrences in the comments (don't forget the footers ) and try to find missing puzzle pieces (e.g. the issue happens only on specific devices / OS versions).
we can report any new occurrences in the comments (don't forget the ) and try to find missing puzzle pieces (e.g. the issue happens only on specific devices / OS versions). Finally, at some point, the card reaches 'Fixed' status, is declared a 'Feature' (this is how we want this to work), or 'Not our bug' (platform restrictions, etc.
Cards can have a status field which describes what state the issue is in and whether or not it requires any actions on our TSF side. Feel free to update Happens in with the latest version you were able to reproduce the issue in. Being aware of what's inside may potentially help you recognize important issues and answer questions from users more easily. Reproduce the bug, if you have a relevant device on hand – using the store version.
Ask in the bug groups if you don't have the device – don't forget to include all hashtags from the user's footer with your question and English summary (don't just forward the messages!). We have a separate and rather exciting manual on this topic, known as the Bug Hunting Algorithm.
Just as in that case, you need a clear vision of what happened and why, hard evidence (screenshots) and witnesses (users). It is in the developer's best interest to convince you and the public that the bug is not related to his work. If the bug is not mentioned on the Issues board and the Troubleshooting manual doesn't have any special instructions for the case, we need to report it on Trello. Important: Discuss the issue in the relevant bug group — you never know what your teammates may have to say.
Always add the user's (and/or your own, if you reproduced the issue) footer with the system hashtags. If the problem involves particular items (account, photo, group, message, etc) we need the coordinates required to locate that particular item (tq/footer, phone number, username, link, Telegram Web address bar string, forwarded copy). Make sure that your description has all the relevant keywords, so that it's easy to find the issue via search.
When you add your first issue to Trello send the link to Daria — along with a picture of a beetle. We're currently experimenting with TSF-wide bug groups for reporting and investigating issues in the apps.
The rest of the custom fields are reserved for bug herders, please don't change them unless you're 200% sure you know what you're doing. The rest of the custom fields are reserved for bug herders, please don't change them unless you're 200% sure you know what you're doing. Make sure the bug's description covers all the important info that emerged in the comments.
Always include an issue ID hashtag in your reply in this situation. We use this ID to create a hashtag (e.g. #issue_vMFS4MZf) and include it in our reply to the user with that problem. We are terribly sorry that you are not able to delete old profile pictures in channels on the Android application. This allows us to use Telegram hashtag search to track issues for follow-up questions. The bot can use these hashtags to send automatic replies when a bug is fixed. Our final goal in case of any bug is to create a report in Trello that would get the status confirmed by a developer or feature.
If no report was created or no existing relevant report found — we did nothing, regardless of how much time we spent talking to the user or TSF members in our groups and diagnosing the issue. In order to achieve this goal with a clear conscience, we need to respect our users' time and effort — a little more on this below:.
When you look at it this way, you quickly realize that the user is our most important asset when it comes to bugs. Now that we're done with the basic reporting process, below are some common issues and what you should do when somebody is complaining about similar stuff. This advanced troubleshooting guide is intended for volunteers of the Telegram Support Force.
Make sure notifications weren’t disabled for a specific chat or group. Shut down Telegram (go to home screen, swipe up or double tap home button, swipe upwards on Telegram), then go to Phone Settings and disable alerts. Check notification priority for Telegram in Android settings, it can be called Importance or Behaviour depending on the device. In order for our notifications to work, users need to add Telegram to allowed apps in those devices' security settings. Samsung: Settings > Device Maintenance > Battery > Unmonitored Apps, then add Telegram to that list. System and app logs that capture the problem and time of when the message was received.
Important: Naturally, one of the easiest ways to solve this would be to save the number in international format. Therefore it is imperative to collect these samples and bring them to your local group so that we can adjust the algorithms.
How exactly these numbers are stored in users phone book (international format or anything else?). How exactly these numbers are stored in users phone book (international format or anything else?).
If Wi-Fi, advise user to try LTE and vice versa and see what changes. When people are reporting connection issues, check Twitter first: are there any widespread problems.
If the problem is local, we need to find out a lot of information before things can be investigated. Wait for instructions from the server cultists to get the right IP to trace the route to — each case potentially requires a different one.
Due to some limitations, it is normal if you don't see the correct last seen time for users who are contacting Support. Give it a few minutes, maybe half an hour — and the blocked user will stop seeing the status. If a blocked user restarts the app or relogins, but can still see online status — pass to the volunteer group.
Your recipient will get a notification as usual, but their phone won't make a sound – even if they forgot to enable the Do Not Disturb mode. When an admin enables Slow Mode in a group, you will only be able to send one message per the interval they choose. Slow Mode can make conversations in the group more orderly, while raising the value of each individual message. If new time-lord powers aren't enough, group owners can now set custom titles for admins like ‘Meme Queen’, ‘Spam Hammer’ or ‘El Duderino’.
As with the default admin labels, custom titles are shown with every message in the group so members know that they‘re talking to the designated ’Myth Buster'. Timestamps are also supported for YouTube videos, in case you want to mark your favorite moments when sharing a Kurzgesagt episode.
If your life feels a little too animated recently, Sticker Settings now offer a toggle for looped playback. Larger thumbnails make it easier to pick photos and videos at a glance, and swiping up will reveal your full Gallery for better browsing.
If you see notification badges for conversations you’ve already read or your Threads view won’t unbold, something might be out of sync on our end. If marking everything as read doesn’t resolve the issue, you can collect your logs from the Slack app and send them to us for more help.
Clear the Slack app cache Tap You at the bottom of your screen. Clear the Slack app cache Tap You at the bottom of your screen.
If your device is running macOS 10.15, toggle Allow Notifications from Slack on, then choose an alert style. Check your macOS Do Not Disturb settings Click the toggles icon in the top right corner of your screen to open the Mac Notification Center.
Check your settings for Notifications & Actions On Windows 10, click the Start menu . Check your Focus Assist settings On Windows 10, click the Start menu .
Select Off to disable Focus Assist and resume receiving notifications. Make sure your Slack workspace is included in the Notifications Permissions list.
Tip: Power saving mode or performance optimization apps may also prevent Slack from sending notifications. Note: If running the test doesn’t reveal any issues or the steps above don’t fix the problem, run the test again and tap Send a report so our Support team can help out.
Tip: Power saving mode or performance optimization apps may also prevent Slack from sending notifications. Click Application manager , then locate Google Play Services. Note: Google Play Services is required to receive notifications on Android.
Note: If running the test doesn’t reveal any issues or the steps above don’t fix the problem, run the test again and tap Send a report so our Support team can help out. Windows iOS Android Change how Slack sends notifications From your desktop, click your profile picture in the top right.
If the steps above didn’t resolve the problem, you can collect your logs from the Slack app and send them to us for more help. Run a test to identify issues If you’ve checked your mobile notification settings and are still having trouble, you can run a diagnostic test from the app and send us the results for more help: Tap You at the bottom of your screen.
Run a test to identify issues If you’ve checked your mobile notification settings and are still having trouble, you can run a diagnostic test from the app and send us the results for more help: Tap You at the bottom of your screen. Note: Mac users don’t typically experience issues with delayed notifications. Note: External monitors can cause issues with notification sounds.
Mac Windows Check if sounds are enabled Open your computer's System Preferences. Find Slack in the list and make sure Play sound for notifications is enabled.
Check your audio output settings Open your computer's System Preferences. Next to Play sound effects through, check to see if the correct device is selected, then make sure your alert volume is turned up. Send a test notification From your desktop, click your profile picture in the top right. Find Slack in the list and check if Play a sound is enabled.
Telegram is a free cross-platform, cloud-based instant messaging service that provides end-to-end encrypted video calling, VoIP, file sharing, and many other features. If Telegram is not working for you, try these universal methods to see if that will resolve your issue. You may be experiencing Telegram not working due to internet connectivity issues.
If the general tips above have not fixed Telegram not working for you, try these methods for more specific solutions to particular 7 problems. If you are experiencing issues with Telegram notifications not working, try the following methods to resolve the problem. Make sure that all the notification settings are turned on, including Keep-Alive Service and Background Connection.
Check Device Notifications Settings for The Telegram App. Switch off Allow/Show Notifications, wait for a minute, then turn it back on again. To fix this, open the Control Center if you are on an iOS device, or bring down the Status Bar if you are on an Android device, and make sure that Do Not Disturb mode is turned off. This method has a high success rate and no risk of data loss , and you can use this tool yourself.
It’s easy to use as you can downgrade iOS version with just a few uncomplicated steps. Problem 2: Telegram Voice Message or Calls Not Working.
If Telegram voice messages are distorted, disable the Sound Recognition may help to fix your issue. Note If Telegram no voice message icon, Click (not hold) in the button and change it to microphone, and vice versa. If Telegram no voice message icon, Click (not hold) in the button and change it to microphone, and vice versa. Problem 3: Telegram App Was Unable to Play This Video. To make sure your video file is supported, convert it to one of the following formats:. Tap that option, and you should receive a phone call in a few moments quoting the code.
Alternatively, if you are seeing a"Limit Exceeded" or "Internal Server Error" message, it means that you have deleted your Telegram account too many times recently. You will have to wait for a couple of weeks before you can sign up to Telegram again and make another account.
Another reason why you may not be able to log in is that Telegram may have banned your phone number. If this is the case, create a new Telegram account using a different phone number to fix the problem. You may also be experiencing Telegram images not loading if your device is running out of internal storage space. To fix this issue, uninstall and remove applications that take up a lot of space. Enable Background Data Usage for The Telegram App. If you have background data disabled for the Telegram app, this can cause images not to load.
Select General and tap Background App Refresh. Select Telegram and turn on Background App Refresh. If the Telegram app is not opening for you, try these methods to resolve your issue. If the steps haven’t solved the problem, try uninstalling the app completely and then reinstalling it on your device. If you have battery-saving mode enabled on your device, it can cause the Telegram app to not open. To fix this, spread out messages over longer intervals of time.
Hopefully, one of the above tips has helped you to fix your issue of Telegram not working. If you met any iOS system issues, please don't forget the advanced tool iMyFone Fixppo.
In Windows 11, notification center is where you'll find app notifications and quick settings—which give you quick access to commonly used settings and apps.
However, if the app notifications are not working on Mac, that could land you in a soup if you miss an important email or a meeting invite. When notifications fail to work on Mac, you must open apps to get the messages and updates. Select Alerts and make sure the latest messages land up in the Notification Center. If you have enabled a Focus mode on your Mac, it will disable all notifications and calls on the device. Step 5: Select an app from which you want to receive notifications during Focus mode and close the menu. Disable Share Across Devices This applies to users living in the Apple ecosystem.
Meaning, you must open apps like Slack and Microsoft Teams to get the latest updates. A middle path is to open essential apps like Slack and Microsoft Teams during Mac startup. If you have muted a specific conversation in WhatsApp or Telegram, you won’t receive a notification. Similarly, there is an option to block notifications for a specific time in Teams and Slack.
Unmute channels, groups, personal chats, and you are all set to receive notifications from them. Also on Guiding Tech 5 Best Fixes for Force Quit Not Working on Mac Read More.
Before tinker with the installed apps, use the methods mentioned above to fix the issue and receive notifications on Mac.