iPhones, iPads, Macs, and iPod Touches all come with the FaceTime app built-in. It will work on a Mac with OS X installed or any of the following devices (or later models): iPhone 4, a fourth generation iPod Touch, and iPad 2. If you have an older device, then you won’t be able to make or receive FaceTime calls. Anyone with access to these links, including Android and PC users, can now join FaceTime calls from their web browser! In order to use FaceTime, you have to be signed into your Apple ID, and so does the person you want to contact. If you don’t, tap Use Your Apple ID For FaceTime and follow the prompts to sign in.
If you’re using your iPhone, you may also see your cell phone number listed under You Can Be Reached By FaceTime At. If you select this option, everyone who has access to your cell phone number should be able to contact you over FaceTime. Here’s a helpful rule of thumb: If FaceTime is not working with anyone, it’s probably a problem with your iPhone.
If you have a firewall or other form of internet protection in place, then it may be blocking ports that prevent FaceTime from working. You can view a list of the ports that need to be open for FaceTime to work on Apple’s website.
After 30 seconds, press and hold the top button until your iPad turns back on. A lot of things can go wrong when the date and time are incorrect, especially if your iPhone or iPad thinks it is in the future. FaceTime is a native iOS app, so it’s also important to make sure that the iPhone or iPad you’re using is running smoothly. Keeping your device up to date is especially important if you’re trying to FaceTIme someone with an Android or PC. If you’re trying to connect an Android to a FaceTime call running any earlier software, it won’t work. To update iOS or iPadOS, open Settings and tap General.
If FaceTime is not working on your iPod, make sure you’re signed in with your Apple ID. You’ll also need to be sure that you’re in range of a Wi-Fi network, and ideally in a strong signal area.
Macs need to be connected to the internet using Wi-Fi or a mobile hotspot to make FaceTime calls. First open Spotlight by clicking the magnifying glass icon in the upper right-hand corner of the screen.
If it’s not, you’ll need to click the lock in the lower left-hand corner of the screen and log in with your computer password to make changes to this setting. After you log in, click the check box next to Set Date and Time Automatically to turn it on.
Then, choose the closest city to your location from the list provided and close the window. If you can’t connect to the internet with your iPhone when you’re not on Wi-Fi and you are paying for a data plan, you’ll need to contact your cell phone service provider to make sure there isn’t a service outage or a problem with your bill. A SIM card connects your iPhone to your wireless carrier’s cellular network.
Grab a SIM card ejector tool or straighten out a paperclip. If FaceTime still won’t work, check out Apple System Status page.
Hopefully, FaceTime is now working on your iPhone, iPad, iPod, and Mac, and you’re chatting happily with your family and friends.
Before troubleshooting, you should check for certain factors, such as whether or not there's a FaceTime outage. Here's a breakdown of why your FaceTime app might be having issues, and troubleshooting tips to try. So before you start troubleshooting, make sure that:. If you're trying to connect via cellular data, make sure that's switched on in your settings. Go into your Settings app and tap Cellular. Go into your iPhone or iPad's Settings app, tap FaceTime, and make sure that the toggle next to FaceTime is enabled.
Make sure that FaceTime is toggled on. You can check this by going to your Settings on an iPhone or iPad and making sure that below the FaceTime toggle, your phone number or Apple ID is listed. Sometimes a quick restart can fix issues like apps not working.
If you're still having issues, it could be that the person you're trying to call is experiencing issues, like a weak Wi-Fi connection. Double-check this by trying to FaceTime someone else.
Also on Guiding Tech Top 6 Fixes for Facetime Picture-in-Picture Not Working on iPhone & iPad Read More. Before composing a FaceTime call, you should use the Speedtest app and check the internet speed on your phone. Alternatively, you can open FaceTime and tap Continue from the start page.
When the FaceTime toggle is disabled, you won’t be able to receive calls from iPhone to Mac as well. Now you won’t get FaceTime connecting error as your iPhone is using the new Apple email ID.
If Apple servers are having an off day, you won’t be able to compose a FaceTime call on iPhone. When the toggle is enabled for the mobile network, iOS will reduce data usage on the iPhone.
Step 4: Disable Low Data Mode from the following menu. Reset Network Settings This trick may help you troubleshoot FaceTime connecting issue on iPhone.
You can reset network settings on your iPhone and try composing a FaceTime call again. Select Software Update and install the latest OS on the iPhone. Some notable mentions include WhatsApp video calls, Zoom, Skype, Microsoft Teams, and Google Duo. In short, you won’t have a hard time connecting to your loved one over a video call.
Also on Guiding Tech Top 11 Fixes for FaceTime Audio Not Working on iPhone and iPad Read More.
Apple’s FaceTime feature offers a free and convenient way to make video calls with other iPhone, iPad, and Mac users. In some cases, you may find a situation where you’re unable to start or join FaceTime video and audio calls. In this article, we’ll walk you through the necessary steps to troubleshoot and hopefully fix FaceTime on your iPhone and iPad. Regardless of what iOS or iPadOS device you’re using at the moment, you can follow these basic troubleshooting methods whenever you find FaceTime isn’t functioning as intended. Certain firmware versions of iOS may have wireless connectivity issues that could prevent you from using FaceTime properly. This is more likely to happen if you’re on a public or developer beta version of iOS, but Apple usually issues a hotfix with another update.
Sometimes, you could be unable to make FaceTime calls due to issues with your linked Apple account. Common networking issues with your iPhone or iPad could also likely be the reason why you’re unable to get FaceTime to work. Be mindful that you’ll lose your saved Bluetooth connections, Wi-Fi networks and passwords once you reset these settings.
There’s also a slim chance that the person you’re attempting to start a FaceTime call with has switched to a non-Apple device. We hope you managed to fix any issues you were facing with FaceTime calls on your iPhone and iPad.
One of the proudest technological achievements of humanity is the possibility to make video calls from anywhere on the planet. A mobile device allows you to share important moments with your significant others and feel united regardless of the distance separating you. Certain features of the app, such as availability of both cameras on a smartphone, enable callers to share their surroundings with each other.
Discover the real reason by checking your Mac with MacKeeper to find any potential security issues. An average user can solve most of the problems when FaceTime is not connecting by checking settings and network signal, restarting the app or the phone.
FaceTime requires broadband Wi-Fi connection to work adequately, so make sure your signal has appropriate features. If you’re hotspotting data from your iPhone to your Mac, check that your provider supports FaceTime and phone calls in your region.
If you find that you don’t have any signal problems, but FaceTime still won’t connect, you should check if the app itself is functioning properly. To check if the servers are functional, go to the Apple System Status page and look for any impairments — they will be marked with a yellow rhombus.
Make sure you’re using the correct number for authentication: go to FaceTime → Preferences in the menu on the top of the screen. When you access FaceTime for the first time, you’ll be required to verify your email address.
If the personal profile on your Mac doesn’t match the others, you could experience connection issues. When fixing FaceTime, check if the program is at its latest version to repair any system errors. Sometimes simply restarting the app doesn’t resolve problems with FaceTime — it freezes and stops reacting to any actions. If you encounter issues at this stage, you can force a reboot by holding Control + Command + Power button — it will work but you might lose any unsaved data.
Incorrect date and time settings on your Mac may lead to a range of issues across the entire system, FaceTime problems included. Go to the Time Zone tab and click on the lock in the bottom left corner of the window to allow changes. Once you have access, tick the box next to Set time zone automatically using current location. What if the app is working normally and the internet connection is sufficient, but you’re not receiving FaceTime calls and your friends can’t reach you?
In this case, they won’t be able to send you text messages or make a video call. To unblock a number, choose it from the menu and then click on the minus sign at the bottom of the window. In some countries FaceTime use is restricted — for example, Egypt, Jorgan, Qatar, Kuwait, Saudi Arabia, Tunisia, and UAE are prohibiting the usage of the messenger.
One of the reasons you might be unable to sign in to FaceTime on Mac can be the failure of automatic connection to DNS servers. Alternatively, use Google’s open DNS (22.214.171.124 and 126.96.36.199) Click OK to apply the changes, then restart your Mac. FaceTime is not supported on older models of iPhone, iPad and iPod touch purchased in Saudi Arabia, Pakistan, and the UAE. The first thing to do if you’re experiencing sound issues during a call is to make sure that your internet connection is not interrupted.
The only thing that is not possible is making mobile calls, as you won’t have a phone number connected to your FaceTime account. Tiny particles of dust can obstruct the connection so that your camera is not recognised by the Mac. To do that, click on the Video tab in the menu bar on the top of the screen and note what camera is used. If you’re still experiencing issues with video in FaceTime and other apps, learn more about fixing a camera on your MacBook.
This problem can impact both FaceTime Video and FaceTime Audio calls for either Mac OS X or iOS, but there are means of troubleshooting the issue if you happen to run into persistently failing connections. If FaceTime calls or video is getting stuck on “Connecting” seemingly forever, timing out, or failing repeatedly, try the following tricks in the following order to fix the problem. Always back up the iOS device or Mac before updating operating system software.
Mac OS : Apple Menu > Software Update. Turning FaceTime off and back on again forces reactivation with Apple’s servers.
Users who are unable to update to the latest version of iOS or Mac OS X may be out of luck. FaceTime calls will still fail if the iOS device or Mac that you’re trying to connect to isn’t up to date.” In other words, even if you update to the latest version of iOS or Mac OS X, if your chat partner doesn’t, you can’t have a FaceTime call.
We explain how to check whether the issue is at Apple's end, finding out whether FaceTime is down, and what to do if Apple’s FaceTime isn’t working for another reason. These FaceTime fixes will help you troubleshoot Apple’s video phone call app. Related: How to make free phone calls on iPhone and iPad.
Is FaceTime down? If you make this site your first port of call if you have an issue with FaceTime (or any of Apple's services) you can at least rule out it being an issue with your device or connection to the internet. Apple’s System Status site may not pick up an issue only affecting a small number of customers, or it could be that the website only checks the service status every 5/10/30 mins and is yet to be updated. If your issues relate specifically to Group FaceTime, read about that here: Reasons why FaceTime Group Video Call is Not Working. However, your internet may be working ok, but there may be an issue with the way your device is set up which is stopping it from connecting. Tap Settings > Wi-Fi on an iOS device and System Preferences > Network on Mac OS X and check that the settings correspond to those on your local router.
Most UK mobile phone networks also allow FaceTime over cellular, so check Settings > Mobile data on both the iPad and iPhone if you wanted to use your data connection to make a call. For example, back in April 2014 there was an issue with FaceTime devices making or receiving calls due to expired device certificates. On your iOS device, tap on Settings > FaceTime and set the FaceTime switch to On. Check you're signed in to FaceTime with the right Apple ID.
Within iOS tap on Settings > FaceTime and check the Apple ID. In Mac OS X tap on FaceTime > Preferences and check the Apple ID. Here is how to turn FaceTime on and off on an iOS and Mac OS X Device:. How to reset FaceTime on an iOS Device: Tap on Settings > FaceTime and set FaceTime to Off. Check that the time and date are set correctly on all of the devices. Tap on Settings > FaceTime on your iOS devices and check that your correct phone number and Apple ID is listed underneath “You can be reached by FaceTime at”.
On an iOS device tap on Settings > FaceTime > Blocked and check that they are not listed here.