Apple’s Group FaceTime feature offers a fun, free, and convenient way to video call up to 32 other people who uses an iPhone, iPad, iPod Touch, or Mac. If you’re keen on staying connected with your friends and family during time apart, you might have already tried or considered using FaceTime for group video calls. In some cases however, you could run into a situation where you’re unable to start or join Group FaceTime calls.
Although we’ll be focusing primarily on the iPhone, you could use the following troubleshooting methods to try and resolve Group FaceTime issues on your iPad and iPod Touch as well. If you have no trouble making regular FaceTime calls, there’s a good chance that your software isn’t updated. Well, we say almost because a few Middle Eastern countries, namely, UAE, Saudi Arabia, Jordan, Egypt and Qatar do not support FaceTime.
Those restrictions may change over time however, so updating system software and checking local capabilities are worthwhile as rules and features may be different. Sometimes, you could be unable to make Group FaceTime calls due to issues with your linked Apple account. Switch to a different Wi-Fi network if you’re having this issue or make sure you have a strong LTE signal, if you’re using FaceTime over cellular.
These troubleshooting steps should help to resolve the issues you’re facing with Group FaceTime, so try them out and then try using the feature again. There’s also a pretty good chance the person you’re trying to add to the Group FaceTime call has switched to a non-Apple device. If one of the participants in your Group FaceTime call is facing issues, ask them to follow these troubleshooting steps to resolve it as well.
You can use Facetime on both iPad and iPhone, and also on Macintosh computers that are running a recent version of iOS. Facetime is a useful, convenient way to stay in touch with friends and family members, and you can also use it for professional purposes.
The first thing to understand about Facetime is that you need a device running iOS in order to use it. iOS is Apple’s standardized operating system, which is updated periodically to introduce new features and fix bugs and glitches. Facetime is a native app on recent versions of the iPhone and iPad, meaning that it is already installed and usable when you set up these devices. Using Facetime is relatively easy, though how you do so will depend on what sort of device you are trying to call. When you receive or make a Facetime call, it will ring on all of your Mac devices. This means that even if you put your iPhone down because you need to do some work on your computer, you’ll still get a Facetime notification telling you that someone is trying to reach you.
With the advent of a system like Facetime, the only way that you can truly get away and be inaccessible for a while is to momentarily abandon every one of your Apple devices. The first thing you’ll need to do is head to Settings, then Facetime, and make sure that the feature is enabled.
Next, you’ll enter the emails, phone numbers, or contact names of the individuals who you would like to include on this call. The first possible reason that Facetime might not work is that your device is not running iOS version 12.1 or later. Older versions of iOS will not support Facetime, so that is the first thing you should check. The recipient of the call also might currently be in a country that does not support Facetime functionality. There are certain regions or countries where Facetime does not work, even on devices that are meant to support it and are running a recent version of iOS. They also need to have a steady Wi-Fi connection or 4G LTE streaming capabilities for Facetime to work.
You can also head to Settings, then Facetime, and toggle the feature off and on a couple of times. If you’re trying to make a Facetime call, particularly one that supports several different individuals and devices at the same time, then your internet connection can’t be too slow. The one other possibility that we’ll mention is that if nothing else has worked, it might be time to take your device to an Apple Store and talk to some of the employees there about what’s happening.
Visit Insider's Tech Reference library for more stories. If you find yourself frustrated by FaceTime issues, don't worry, there are a lot of things you can do to try and fix it.
Your device wasn't purchased in Saudi Arabia, Pakistan, or the United Arab Emirates, including Dubai. Note: With iOS 11.3 or later, FaceTime is available on iPhone, iPad, and iPod touch in Saudi Arabia.
With iOS 12.4 or later, FaceTime is available on iPhone, iPad, and iPod touch in Pakistan. (You may have to update your device to get FaceTime in Saudi Arabia and Pakistan.). It's also a good idea to run an internet speed test to ensure you have a stable connection.
You can check this by going to your Settings on an iPhone or iPad and making sure that below the FaceTime toggle, your phone number or Apple ID is listed. On a Mac, open FaceTime, tap FaceTime on the top menu bar, select Preferences from the dropdown, and make sure that your phone number (or Apple ID) is listed correctly in the Settings tab. If your information isn't listed, sign into your device using an Apple ID or phone number from those pages.
Or if your network is behind a firewall, you might have to ask your administrator to enable the necessary ports to let FaceTime work.
While FaceTime has always been useful for keeping in touch, it’s become even more important for staying connected with friends and family while observing social distancing measures. Some other notes: to use FaceTime, you need to be running iOS 12.1.4 or later on an iPhone 6S or more recent model or an iPod touch (seventh generation). You can also click on the circle with a + inside it to open up your contacts list and select people there.
Open up an existing group chat or conversation in the Messages app. When you open it, FaceTime will show you a list of all of your recent and active calls. You can also make FaceTime audio and video calls from your Mac, as long as you’re running macOS Mojave 10.14.3 or later. Type the names, phone numbers, or email addresses of the people you want to talk to into the search bar.
Click the video or audio icon, depending on what kind of call you want to make. You’ll have to press the video or audio button in the bottom-left of the screen to start the call.
They’ll have to click on that notification, which will take them to another screen, where they can press another button to join. If the people you’ve contacted aren’t responding, you can give them a nudge. Press “Ring” to automatically open up the call screen on their phone.
You can also start a group FaceTime call from the Messages app on your Mac:.
FaceTime is a reliable option for group video conferencing as it lets you talk to up to 32 people at a time. However, if Group FaceTime is not working on your iPhone and Mac, it may be due to several reasons. These include things like the wrong date and time, to an outdated device model. Note that if your device is not on the list but has iOS 12.1.4, then you can join Group FaceTime calls as audio participants. At times, slow internet or wrong and unsupported peripherals connected with your Mac may cause trouble with group FaceTime. Another reason may be a participant in the group call who has problems with their Apple device.
For this, you may initiate a new FaceTime video call and add individual participants one by one to it. Once you find the person due to which problems arise in the group call, ask them to follow these fixes. Head over to the Apple Support System Status page and see if FaceTime is working from their end or not. If you are successful, that means the device’s camera, mic, and speakers or earphones are working perfectly.
For Microphone, open System Preferences, click on Sound → Input. For the speaker test, play a song or YouTube video. iPhone 7 and later support camera effects in FaceTime calls.
If you are having trouble in a group FaceTime calls consider disabling all camera effects you are using. Or, you may open System Preferences → Screen Time to follow the above steps on Mac. After you are done with the FaceTime call, you may choose to enable these Screen Time settings again.
Use the power button on your home router or use the wall switch to turn it off and then back on after 30 seconds. If the problem still exists, make sure that you are running the latest version of iOS or macOS on your device.
Open the Settings app → Tap General → Software Update. This is how you can fix the issue of group FaceTime not working on Mac. If you have a further issue, you may try contacting Apple Support via chat and see if they have any other information regarding this.