According to Podium’s Loyalty Survey, millennials are 2x more likely to be loyal to businesses that offer social media communication. If you have a Facebook Business Page then you already have the necessary tools to start talking to customers on Messenger.
Today, more than 50% of consumers would rather text a business for customer support than call, if given the option between the two. For example, Forbes reports that millennials would overwhelmingly rather communicate via text about appointments, deliveries, and discounts. Podium allows your customers to continue using Facebook’s Messenger to communicate with your business while combining all of your incoming messages into a single inbox.
If you’re tired of switching between platforms, see how Podium’s suite of messaging tools for local business can transform the way you communicate with your customers.
It works as a part of a phone's data plan, allowing users to send messages, share photos and videos, or show someone how they're feeling with gifs, stickers, and emojis. A white circle outlined in blue with a check mark inside means that your message has been sent. A filled blue circle with a white check mark means that your message has been delivered.
A small icon of the other user's Facebook profile picture means that they have seen your message.
They do this for privacy and security reasons, which means that, unfortunately, you won't get confirmation that someone has blocked your account. However, it is possible to deduce whether you've been blocked based on how the Messenger app behaves when you try to send a message.
When you use the Messenger app on your phone or in a browser on your desktop, you are probably familiar with the status icons next to the messages you send. An unfilled icon with a check mark means the message has been sent but not delivered to the recipient.
As long as the recipient is logged into Facebook, your message should be delivered within a few moments, which means you'll see the check mark icon's filled-in version. Of course, it might not be read for a while; your recipient needs to open Messenger and view the message thread for that to happen.
The revamped icon for the Messenger app carries a gradient of blue, purple, pink and orange color. A lot of users are unhappy with this change as they find the new icon annoying and rubbish. As per Facebook, the refreshed logo “reflects a shift to the future of messaging, a more dynamic, fun, and integrated way to stay connected to the people you’re close to.” Besides the changed icon, Messenger adopts a new purple color theme by default instead of blue for all the chat conversations. Here’s how you can change Facebook Messenger icon from purple to blue on your iPhone or iPad.
Frequently used on Twitter in reference to Korean boy band Bangtan Sonyeondan, more commonly known as BTS.
It will also support some -- but not all -- of Facebook's "rich content," including stickers, emoji, audio, photos and location information. Facebook first added SMS support to Messenger's Android app back in 2012, but later pulled the feature. Last week, it began targeting the remaining Messenger holdouts by removing messaging from the Facebook mobile web app, a move that angered many users. In a Facebook post Tuesday, the company emphasized that using the app as a new default SMS client was optional and that user privacy will be protected.
The next icon that I will talk about is what will denote that the message has been received by the recipient. This is the icon, on Facebook Messenger that shows your message has been delivered to the other end. However, you must understand that the word ‘delivered’ here, does not necessarily mean that the recipient has ‘read’ the message.
Now whether they reply or not, is another story, but you know have been informed by the application that they have read the message as sent. Anyone you have ever had a conversation with will show the chat in Facebook Messenger. This helps users keep strangers out of their Facebook Messenger and can only be allowed if you add them to your friend list or accept their request to message you.